Are you passionate about the automotive world and committed to delivering exceptional customer experiences?

At Foundever , we are expanding our teams in Madrid to support an exclusive luxury automotive project , offering long‑term stability and career growth within a global, people‑centric company.

This opportunity is ideal for customer service professionals who enjoy working with high‑end brands in a dynamic and quality‑driven environment.

Location: Madrid, Spain

Work model: Hybrid

Working hours: Full‑time – 39 hours per week

Contract: Permanent contract

Salary: €22,000 – €23,000 gross per year (language bonus included)

Start date: 20 July 2026

Initial training: Fully paid, on‑site in Madrid

Your role

- Provide multi‑channel customer support aligned with luxury brand standards
- Manage customer inquiries, requests, and incidents efficiently
- Deliver a premium customer experience across all interactions
- Act as a brand ambassador, ensuring quality, accuracy, and professionalism

What we offer

- Permanent, full‑time contract
- Rotating schedule from Monday to Friday between 07:50 and 20:00




- Gross annual salary starting at €22,100, including language bonus
- Additional availability bonus of up to €400 gross per month for weekend coverage outside regular working hours
- Fully paid initial training (3 weeks), Monday to Friday from 09:00 to 18:00
- Hybrid work model according to project guidelines
- A stable role within a general company focused on people development and employee experience

What we are looking for

- Native or bilingual Spanish
- Advanced English level (minimum C1)
- Previous experience in customer service
- Strong customer orientation and digital skills
- Interest in the luxury automotive sector
- Portuguese language skills are a plus
- Legal eligibility to work in Spain

At Foundever , we invest in your professional and personal growth through a holistic well‑being approach covering physical health, work‑life balance, and social impact.

Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

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