Busuu is seeking a Customer Service Representative to handle English plus French/German/Turkish queries by email and chat, maintaining SLA targets and high satisfaction. You will resolve issues, upsell where appropriate, and collaborate with the team to improve service.
The role involves using Zendesk, handling refunds and payments according to policy, and escalating complex cases to managers. Versátil hours and a hybrid office model support a healthy work‑life balance.
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📌 Bilingual Customer Support Specialist (6-Month FTC) (España)
🏢 Busuu
📍 España