ABOUT THE COMPANY

Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a integral company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

You don't need to be from this industry, you do need to be passionate.

JOB RESPONSIBILITIES

- Handle check in procedure and follow admission instruction;
- Greet, receive and bid farewell guests at different airport spaces, i.e. security control, boarding gate, baggage claim, etc;
- Assist guests with their needs within airport facilities, internet access requirements, baggage arrangement and transportation, shower and nap room booking
- Carry out regular checks of all areas of the Lounge.
- Assist in promoting various services and facilities of our airport lounges to customers, ensure able to deals
- with guest requests and complaints promptly and effectively
- Take care of lost and found items and the related documentation.
- Handle confidential information, including guest records,



with a high degree of integrity.
- Responsible for answering the telephone line and taking appropriate immediate action, as well as administrative tasks
- Maintain accurate records including cash flows and receipts.
- To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
- To undertake other jobs assigned by supervisor from time to time.
- Eventually carry luggage if needed

JOB REQUIREMENTS

- Relevant experiences in airports, hotel services or catering is an advantage
- Outgoing, presentable with good interpersonal and communication skills
- Good command of spoken and written English and Spanish (additional languages are desirable)
- Able to work independently and under pressure
- Rotative schedule
- Microsoft Office package
- Working location: MAD Airport

📌 Meet and Assist Officer (Madrid)
🏢 Plaza Premium Group
📍 Madrid