Your role

As Operations Manager, you will be responsible for the end-to-end operational performance of Dstny’s services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery.

This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution.

Key responsibilities

- Own the availability, performance, and reliability of all production services
- Define and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health
- Lead incident management processes, including escalation, coordination, and root cause analysis
- Drive a culture of continuous improvement, ensuring issues are resolved permanently
- Improve and scale deployment, release, and change management processes
- Establish and maintain operational standards, runbooks, and documentation
- Drive automation and standardisation to improve efficiency and reduce manual effort
- Ensure security, access controls, and compliance readiness
- Collaborate with Engineering, Product, and Security teams to align operational priorities
- Be part of the on-call rota for operational issues
- Manage and optimise a 24/7 on-call model to ensure resilience and accountability

Leadership & team responsibilities

- Build, lead, and develop a high-performing team of Operations Engineers
- Be accountable for the On Call rota of the whole Operations team
- Set clear priorities, expectations, and performance standards
- Coach and mentor team members on incident management and operational best practices
- Foster a culture of ownership, accountability, and continuous improvement




- Encourage knowledge sharing and cross-team collaboration

What you bring

Core experience

- Proven experience leading Operations, SRE, or platform engineering teams
- Strong track record managing cloud-native production environments
- Deep understanding of incident management, monitoring, and service reliability
- Experience driving operational improvements, automation, and efficiency gains
- Strong stakeholder management and cross-functional collaboration skills

Technical expertise

- Strong knowledge of cloud platforms (AWS and/or Azure)
- Experience with Kubernetes and containerised environments
- Familiarity with DevOps practices, CI/CD pipelines, and automation tooling
- Experience with monitoring and observability tooling (e.g. Prometheus, Grafana)
- Understanding of security principles and compliance frameworks

Leadership profile

- Structured and data-driven decision-making approach
- Strong communication and stakeholder influencing skills
- Calm, pragmatic, and decisive under pressure
- Strategic mindset with focus on scalability and long-term improvements
- High ownership mindset with a bias for action

Nice to have

- Experience operating large-scale SaaS platforms
- Background in telecoms or real-time communications
- Experience working in regulated environments (e.g. ISO27001, GDPR)
- Exposure to infrastructure as code (e.g. Terraform)
- Experience building or scaling SRE practices (e.g. error budgets, reliability frameworks)

What we offer you

- A leadership role in a fast-growing European technology company
- Ownership of mission‑critical platforms at scale
- A collaborative and international working environment

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