Location Nationwide Job Number 179033 Brand Xtime Description Position Title: Dealer Performance Specialist Position Description Responsibilities The Xtime Dealer Performance Specialist position is primarily responsible for 1) driving customer utilization of Xtime products 2) improving the performance of and on-boarding new associates. and 3) driving retention within their assigned accounts.

Specific activities include the following tasks: Conduct phone engagements to ensure Xtime product(s) are configured to customer processes To retain assigned client accounts in line with goals.

To partner with client to coach/teach/train vehicle sourcing best practices.

To build relationships with key users & decision maker.

To manage engagements across assigned client base in line with daily goals.

To analyze client software utilization data to identify at risk scenarios and or other corrective actions.

To schedule and manage calendar/client meeting invitations across client base.

To maintain a solid working knowledge of all related product functionality.

To effectively communicate product enhancements/changes as and when required.

To ‘wow’ clients with exceptional customer service and support.

Assist in the advanced education/coaching with various functionality afforded to enterprise customers through Xtime’s product(s) as requested

Provide L2/L3 technical support to enterprise customers as requested Qualifications Industry Specific Background At least 3 years Automotive Industry experience within dealership(s), and/or industry vendor(s)

At least 2 years comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership

Working knowledge of one or more DMS systems (desirable)



Technical/Management Skills Ability to coach and mentor dealership associates driving improved level of performance and results

Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes

Account and/or Client Management experience with proven track record of operational objectives consistently attained

Ability and eagerness to learn complex technology and basic understanding of web-based systems

Experience with Salesforce desirable.

Other Required Skills

Demonstrate advanced technical knowledge of Xtime product(s)

Demonstrate comprehensive understanding of automotive dealership fixed operations as related to Xtime product(s) core competencies

Critical thinking and problem solving skills

Must have excellent communication & interpersonal skills and have the ability to communicate at all levels.

Ability to clearly and effectively discuss technical issues with non-technical customer personnel

Organization and attention to detail

Excellent verbal and written communication skills

Flexibility/adaptability to work in a very dynamic environment

Ability to work nearly autonomously

Desire to work in a highly collaborative atmosphere Xtime is a SaaS provider of state-of-the-art ServiceCRM and scheduling solutions for automotive dealerships. Xtime’s web-based applications provide automotive dealerships the ability to dramatically improve profitability through service department efficiency of and increased customer-paid service revenue. A position at Xtime offers an excellent opportunity to join a fast-growing, market-leading orginization.

We offer a comprehensive benefits program including health and dental insurance, vacation and holidays, and a 401k plan. Interested? Apply today! https://jobs.coxautoinc.com/job/indianapolis/performance-specialist/1645/4667231

📌 Performance Specialist - Cox Automotive - Nationwide
🏢 DealerRefresh
📍 Cox