We are looking for a Platform Operations Engineer to join an international team responsible for ensuring the stability, availability and continuous improvement of a business-critical integration platform.

This is a highly technical, hands-on role focused on platform operations and advanced production support. You will play a key role in resolving complex incidents, improving platform reliability and driving operational automation, while collaborating with cross-functional teams to ensure a secure, stable and scalable service. This is not an API Developer position —we are looking for a professional with strong experience in MuleSoft platform administration and operations .

The project

You will join an international technology environment where reliability, operational excellence and automation are at the core of the platform strategy.

Working within an enterprise integration platform, you will support production environments, lead the resolution of complex technical issues and contribute to the continuous improvement of both the platform and its operational processes.

Responsibilities

- Provide L3 production support for the MuleSoft platform.
- Lead the resolution of critical incidents, advanced troubleshooting and Root Cause Analysis (RCA).
- Ensure the stability, availability and performance of the platform.
- Administer and maintain MuleSoft Platform environments and Runtime Manager .
- Manage and administer Flex Gateway (API Gateway) .
- Administer OpenShift environments.
- Coordinate and support deployments, releases and production changes.
- Implement and maintain Infrastructure as Code using Terraform .




- Work with ArgoCD , GitOps workflows and CI/CD pipelines.
- Drive operational automation and continuous platform improvements.
- Create and maintain technical documentation, runbooks and knowledge base articles.
- Collaborate with international teams and act as a technical reference for platform operations.
- Follow ITIL best practices for incident, change and problem management.

Requirements

- 5+ years of experience administering and operating MuleSoft platforms in production environments.
- Proven experience providing L3 support , managing critical incidents and performing advanced troubleshooting.
- Hands-on experience with MuleSoft Runtime Manager .
- Strong experience administering Flex Gateway (API Gateway) .
- Experience managing OpenShift platforms.
- Knowledge of Terraform and Infrastructure as Code (IaC).
- Experience with ArgoCD , GitOps and CI/CD practices.
- Experience working with GitHub and version control workflows.
- Operational knowledge of AWS and/or Azure cloud environments.
- Strong understanding of OAuth2 , OpenID Connect , authentication, authorization and API security.
- Experience working within ITIL frameworks.




- Ability to lead the resolution of complex technical issues and collaborate effectively across multiple teams.
- Professional working proficiency in English (C1).

Nice to have

- Experience automating operational processes and platform administration tasks.
- Knowledge of monitoring and observability tools.
- Experience working with highly available enterprise integration platforms.
- A proactive mindset with the ability to identify improvement opportunities and drive operational excellence.
- Experience working in international and collaborative environments.

Work model ? Madrid

? Hybrid: 3 on-site days per week / 2 remote

What we offer

⏱️ Flexible working hours.

? A hybrid working model that supports a healthy work-life balance.

? Competitive salary and a versátil compensation plan.

? Private medical insurance.

? An annual budget for training and professional development.

? Language courses.

? Opportunities to participate in technology communities and industry events.

? Ongoing professional support and career guidance.

? A personalized development and growth plan aligned with your career goals.

At InnoIT, we believe talent thrives in an environment where learning, innovation and enjoying the journey go hand in hand.

? Join our team, contribute to innovative projects and continue growing alongside professionals who are passionate about technology.

Find out more about us

? https://www.inno-it.es/

? InnoIT Consulting Barcelona Meetup:

Meetup de InnoIT Consulting en Barcelona | Meetup

? InnoIT Consulting Madrid Meetup:

Meetup de InnoIT Consulting en Madrid | Meetup

📌 Platform Operations Engineer (MuleSoft) (Madrid)
🏢 Innoit Consulting
📍 Madrid