ABOUT THE COMPANY

We are a fast-growing international company operating in the CFD, Forex, and Crypto industry. Our mission is to build high-performing sales operations across LATAM markets by combining strong sales methodology, outsourced call center expertise, and data-driven decision-making. We move fast, encourage ownership, and continuously improve the way we sell.

ABOUT THE ROLE

We are looking for a Sales Quality Lead to own and continuously improve the quality of sales across our outsourced call center partners in LATAM.

This is not a traditional people management role. Instead, you will become the owner of our sales quality methodology—evaluating calls, defining quality standards, improving sales scripts, and ensuring every outsourced partner delivers a consistent, compliant, and high-converting customer experience. You will work closely with the Head of Sales LATAM and the Director of Sales & Customer Operations to turn quality insights into measurable business improvements.

WHAT YOU WILL DO

- Evaluate sales calls across outsourced call center partners in LATAM
- Implement and leverage AI-powered quality assurance tools to monitor call quality
- Score calls against quality frameworks and deliver structured feedback to vendor teams
- Develop, maintain, and improve sales scripts, objection-handling guides, and call flows
- Own the sales quality methodology, including evaluation criteria, scoring standards, and QA processes
- Ensure compliance with internal policies and regulatory requirements during customer interactions
- Identify recurring quality issues and work with vendor management to improve performance through coaching and process optimization




- Prepare regular quality reports and present insights to senior leadership
- Partner with the Head of Sales LATAM to align quality standards with overall sales strategy
- Support onboarding of new outsourced call center partners by providing training materials and sales methodology

WHAT WE ARE LOOKING FOR

- 2+ years of experience in Sales Quality Assurance, Call Center QA, or Sales Coaching
- Experience in FinTech, CFD/Forex, Crypto, iGaming, or another high-volume B2C sales environment
- Proven experience working with outsourced call center vendors
- Strong understanding of sales techniques, objection handling, and conversion-driven communication
- Hands-on experience creating sales scripts, QA scorecards, and quality frameworks
- Knowledge of compliance requirements within sales and customer communication
- Analytical mindset with the ability to identify trends and transform insights into actionable improvements
- Experience with call recording platforms, speech analytics, and AI-based QA tools
- Spanish (C1+) and English (B2+) are required
- Portuguese is a plus
- Experience working with LATAM markets (Mexico, Brazil, Colombia, Argentina) is an advantage

WHY JOIN US

- Fully remote position
- Full-time employment with LATAM-aligned working hours
- Competitive salary based on your experience and expertise
- Opportunity to shape the sales quality strategy across multiple LATAM markets
- High level of ownership and direct collaboration with senior leadership
- Fast decision-making and minimal bureaucracy
- International environment with ambitious growth plans
- Real impact on sales performance, customer experience, and business growth

📌 Sales Quality (España)
🏢 IGTalents
📍 España