For our EMEA credit team we are currently looking for a Senior Credit Controller to be based within the Madrid’s office We are in search of an analytical person, with good criteria to assess the risk of our customers and to ensure a smooth collections process and partnership with other departments. A person with confidence to resolve disputes with luxury customers around the world on sensitive matters.

A confident and trustworthy communicator who displays both technical knowledge and commercial understanding in an international project. The main mission will be to coordinate the necessary actions to comply with the company's credit risk policy, analyzing and granting credit limits to our customers and maintaining an ongoing relationship with commercial and operations teams. Responsibilities for Credit Controller

- Responsible for all credit related matters including credit limit approval, collect late payment and bad debt, resolve invoice disputes, credit check, etc.
- Setting up of terms and conditions of credit. Negotiate payment plans and settlements with debtors, including fixing terms and conditions
- Notify debtors by letter, email, or telephone call of upcoming or outstanding invoices. Establish and maintain regular communications with clients to facilitate periodic payments




- Reconciling complex accounts that have been escalated from the AR team. Ensure that payments are correctly allocated, to the appropriate account and against the appropriate invoice
- Monitoring debtor balances to ensure a reduction in debtors DSO
- Reply promptly to client questions and concerns. Close liaison with Sales and Customer Service department to resolve credit issues smoothly.
- Initiate legal action against debtors who evade or refuse repayment according to the terms and conditions
- Visit customers whenever needed. Qualifications for Credit Controller
- 4/5 years of experience related to a Credit Department within an international environment. Knowledge of credit, collection & accounts receivable procedures
- Languages: Spanish & English (mandatory high level), other languages are welcome (especially Arabic)
- IT affinity and a very good knowledge of Excel & SAP. Familiar with BI tool (Power BI)

- Excellent verbal communication skills
- Results & Customer focused
- Strong analytical skills and attention to detail
- Excellent time management skills and ability to prioritize a demanding workload
- Good business acumen for problem solving

📌 Senior Credit Controller (Madrid)
🏢 Ralph Lauren
📍 Madrid