Acai Travel is hiring a Senior Customer Success Manager to own the post-sale journey for 4-6 accounts, from onboarding to renewal. You'll triage issues, document incidents with engineering, and ensure high retention. This role reports to the Co-Founder & CTO and offers a clear path to Lead CSM as we scale. You will work in a fast-growing startup in Barcelona, collaborating with cross-functional teams to maximize customer value and ROI while maintaining our Zen-inspired culture.