The Art of Creating Time – Your Mission at UMB

At UMB, we don’t just solve problems – we create time . As part of our Corporate Applications & Services , your work helps free our colleagues and clients to focus on what matters most. With smart IT solutions and meaningful automation, you’ll make a real difference in how people work, collaborate, and innovate.

We are currently seeking for a ServiceNow Consultants & Developers to join our international ServiceNow team, contributing to powerful solutions for both internal teams and our customers.

Your Responsibilities

As a ServiceNow Consultant & Developer in our internal business analyst role, you will:

- Take the lead in developing and customizing ServiceNow solutions including platform components, core modules, and the service portal
- Analyse internal and external business requirements, translating them into meaningful workflows and solutions
- Lead or actively participate in workshops for the continued evolution of our ServiceNow services
- Collaborate with cross-functional teams to align technology solutions with business needs
- Provide ongoing support, optimization, and enhancements to existing ServiceNow implementations
- Ensure smooth and efficient integration with other systems and services
- Deliver clear documentation and participate in agile sprints to keep progress transparent and effective





Your Profile – Who We’re Looking For You’re passionate about solving problems, improving workflows, and creating excellent digital experiences. You bring technical know-how, business acumen, and a collaborative spirit to everything you do.

Must-Haves

- Minimum 3 years of experience with ServiceNow (or equivalent ITSM platforms)
- Strong understanding of Service Management principles (ITIL framework)
- Proven experience in process and workflow modelling within ServiceNow
- Skilled in JavaScript and debugging Object-Oriented code (Java preferred)
- Familiar with technologies like Jelly, AngularJS, Bootstrap, React, AJAX, HTML/CSS, XML
- Experience working with REST/SOAP APIs and system integrations
- Knowledge of relational databases (e.g., MySQL)
- Hands-on experience with agile development methods and SDLC processes
- Practical exposure to CI/CD & DevOps environments
- Comfortable navigating cloud infrastructure technologies such as Azure
- Excellent verbal and written communication skills in English
- Proactive attitude, customer-first mindset, and problem-solving confidence

Nice-to-Haves

- Experience with CSDM, CMDB CSM modules
- Experience designing or managing automated, bi-directional system integrations
- Fluency in additional languages (German or Spanish would be a plus)

📌 Senior ServiceNow Lead (Madrid)
🏢 UMB
📍 Madrid