Experteer Overview
In this Planning Analyst role, you will oversee scheduling across front- and back-office operations, steering capacity and KPI targets to meet service agreements. You’ll work with cross-functional teams to optimize scheduling processes, drive capacity planning, and ensure timely support for service desk tickets and WFM communications. You will review processes, propose improvements, and communicate solutions clearly to operations and management. Join a diverse, innovative team within a high-growth digital banking company that values autonomy and technology-driven optimization.

Compensaciones / Incentivos
• Maintain staffing within thresholds from scheduling creation through capacity management
• Lead projects and coordinate with stakeholders to improve scheduling and capacity processes
• Ensure service desk tickets and WFM emails meet agreed SLAs
• Conduct regular process reviews and provide optimization feedback




• Communicate solutions clearly to operations and managers in written and oral form
• Contribute to an innovative and collaborative team culture

Responsabilidades
• Embrace change with a positive, resilient attitude
• Strong communication skills to present ideas to operations and management
• English proficiency; additional languages a plus
• Experience with advanced spreadsheets (Excel or Google)
• Experience in Workforce Management roles is a plus
• Experience with workforce management technologies is a plus (Calabrio)

Requisitos principales
• personal development budget
• work from home budget
• discounts to fitness u0026 wellness memberships
• language apps
• public transportation
• relocation package with visa support

📌 Planning Analyst (Madrid)
🏢 N26
📍 Madrid