At Roche you can show up as yourself, embraced for the unique qualities you bring. We are seeking a skilled and motivated Technical Business Analyst with experience in Customer Identity & Access Management (CIAM) to support the delivery and continuous improvement of customer identity services. The successful candidate will act as the bridge between business stakeholders and technical teams, translating business needs into clear requirements and ensuring scalable, secure, and user‑centric CIAM solutions.

This role combines business analysis, technical understanding, stakeholder engagement, and delivery support in a complex enterprise environment.

Business

Analysis and Requirements Management Gather, analyze, and document business requirements related to customer identity, registration, authentication, consent, profile management, and access journeys. Translate business needs into functional and technical requirements, user stories, process flows, and acceptance criteria. Challenge and refine requirements to ensure clarity, feasibility, and business value.

Support design discussions by bringing process, customer journey, and business context. Ensure requirements are traceable through delivery, testing, and implementation. Participate in release planning, change activities, and deployment readiness.

Stakeholder

Management and Collaboration Engage with business, security, legal, compliance, digital, and IT stakeholders across multiple functions. Governance, Risk, and Compliance Support Contribute to control documentation and evidence gathering where required. Stay informed on CIAM trends, identity standards, and digital customer expectations.

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field. Proven experience as a Business Analyst, Technical Business Analyst,



Product Analyst, or similar role.

Experience in Identity & Access Management, Customer Identity, digital platforms, or customer‑facing systems. Strong understanding of CIAM concepts such as registration, authentication, SSO, MFA, consent, profile lifecycle, and access control. Ability to interpret APIs, system integrations, data flows, and technical dependencies.

Experience with tools such as Jira, Confluence, Visio, Miro, or equivalent collaboration platforms. Familiarity with SAP Customer Data Cloud (SAP CDC) or similar CIAM platforms is an advantage. Strong stakeholder management and influencing skills. Nice to have familiarity with ITIL processes and service management practices. Nice to have hands‑on experience working with ServiceNow.

Experience in Agile / Scrum delivery models.

Certifications such as CBAP, PMI‑PBA, Agile BA, Scrum, or equivalent are an advantage. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products.

We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a general impact. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. And we believe that good business means a better world.

We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.

📌 Technical Business Analyst - RDT Identity & Access Management (Madrid)
🏢 F. Hoffmann-La Roche
📍 Madrid