Experteer Overview Lead and shape the Customer Payments u0026amp; Recovery strategy to optimize cash collection, reduce defaults, and protect long-term profitability across LatAm. You will work with local markets to improve payment success, minimize involuntary churn, and balance collection efficiency with customer experience. This role sits in the LatAm Customer Value Management team and offers impact on portfolio value, retention, and revenue growth. You’ll drive automation and AI-driven recovery initiatives to scale across multiple countries.Compensaciones / Ventajas
- Review and improve end-to-end payments and recovery strategy across the customer lifecycle
- Design and optimize payment strategies to maximize collections and minimize failures
- Develop delinquency prevention initiatives to reduce defaults and involuntary churn
- Define differentiated payment and recovery treatments based on customer value, behavior and risk
- Optimize payment journeys, methods and channels to improve payment success and experience
- Lead debt recovery strategies to maximize retention and long-term CLV
- Monitor payment performance, delinquency, recovery and portfolio quality KPIs
- Drive automation, digital payment capabilities and AI-driven collection initiatives
- Collaborate with Product, IT and Finance to improve payment capabilities and experience
- Manage external collection agencies and recovery partners for performance and customer-centric treatment
- Ensure compliance with internal policies, regulatory requirements and customer protection standards




- Identify continuous improvement opportunities across payment processes and communications
- Translate performance into actionable recommendations for senior management
- Collaborate cross-functionally with Customer, Marketing, Operations, Sales, Finance and Data teams to optimize portfolio valueResponsabilidades
- 7+ years of experience in Customer Payments, Collections, Credit Risk, Revenue Assurance, Customer Finance, Portfolio Management or Advisory roles
- Bachelor's degree in Engineering, Business Administration, Economics, Finance, Mathematics or related fields
- Strong analytical and strategic thinking capabilities
- Deep understanding of recurring revenue business models and customer payment behavior
- Experience defining customer payment strategies, collections policies and recovery initiatives
- Strong data-driven mindset with experience in portfolio segmentation, predictive analytics and customer treatment strategies
- Experience working with payment performance KPIs, delinquency dashboards and recovery analytics
- Knowledge of digital payment solutions, payment gateways and payment optimization initiatives
- Exposure to AI-driven collections, predictive analytics and payment automation solutions
- Strong stakeholder management and cross-functional leadership skills
- Experience balancing collection performance with customer retention and customer experience
- Experience managing third-party collection agencies and recovery partners
- Experience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) valued
- Fluent in English and Spanish; Portuguese is a plusRequisitos principales
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📌 Head Of Customer Payments & Recovery – Customer Value Management & Strategy (Madrid)
🏢 Verisure
📍 Madrid