Position: Operations Manager
Location: Spain, Remote
Experience: 8+Years
Fulltime Employment
Job Responsibilities:
Customer Care: Meet defined tasks related to client specifications. Find quick, but effective solutions to issues that occur when the field force is deployed. Listening carefully and working closely with clients to promptly provide 5-star support.
Resource Planning & Scheduling: Formulate, organize, and assign the monthly work plan for the field team. Maximize capacity planning by strategically allocating resources to projects based on location, availability, and client needs.
Field Recruitment & Network Expansion: Proactively recruit, onboard, and build a reliable network of field service providers, specifically focusing on covering geographic gaps and vacant zones to ensure 100% service coverage.
Performance & Plan Compliance Monitoring: Track key performance indicators (KPIs), monitor daily adherence to the monthly schedule, and implement strategies to ensure strict compliance with agreed service level agreements (SLAs).
Budget & Cost Management: Control budgets,



monitor expenses, and where possible, implement cost-saving initiatives without compromising quality.
Compliance & Risk Management: Ensure adherence to legal, regulatory, and safety standards as well as comply with the processes and specifications required by the clients.
Process Optimization: Identify bottlenecks and standardize procedures for maximum efficiency. When necessary, improvise solutions for issues that come up during daily operations and field tasks.
Reporting: Work closely with EMEA Operations Manager and other team members and IT accounts across Europe.

Key Skills & Competencies Needed:
Professional office experience: Able to use Microsoft Office tools effectively and can learn new software (we also use our own custom in-house software both with clients and auditors).
Efficiency: Must be able to oversee and enhance operational processes defined by our clients and work to redu

📌 Field Operations Manager. Based on Spain (Madrid)
🏢 Quiktrak
📍 Madrid