About Us
ADM Value, part of the Tessi Group, is a leading provider of customer experience and customer relationship management solutions. With over 6,500 employees, operations across 16 sites in 6 countries, and the support of an international group of more than 13,000 professionals, we deliver innovative, high-quality customer service solutions to general brands. Our commitment to excellence, continuous growth, and customer satisfaction makes us a trusted partner for companies worldwide.
Join an International Airline Customer Service Team
Our client is a renowned international French airline, committed to delivering an outstanding travel experience to its passengers. As part of its customer commitment, the airline operates a loyalty program that rewards members with miles, allowing them to enjoy exclusive benefits and travel privileges.
To support this premium service, we are looking for a motivated and customer-oriented Customer Service Agent to assist loyalty program members and provide an exceptional customer experience.
Tasks
Your Role




As a Customer Service Agent for the airline's loyalty program, you will be the main point of contact for customers, assisting them with inquiries related to earning, redeeming, and managing their miles. You will play a key role in ensuring customer satisfaction by delivering professional, efficient, and high-quality support.
Key Responsibilities
Handle customer inquiries via phone, email, and other communication channels regarding mileage balances, mile accrual, and redemption.
Assist customers with questions related to the airline's loyalty program and membership benefits.
Investigate and resolve issues related to miles, bookings, account information, and other loyalty program services.
Provide clear information about promotions, exclusive offers, and ways to maximize the value of customers' miles.
Follow up on complex requests and complaints until they are fully resolved, ensuring a positive customer experience.
Maintain accurat

📌 Customer Service Agent (Barcelona)
🏢 Adm Value Barcelona
📍 Barcelona