Welcome to Rhenus

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.
YOUR RESPONSIBILITIES:
Management of End-to-End Customer Implementations:
Manage and execute customer implementation projects from scope to delivery, coordinating stakeholders and timelines
Lead the customer onboarding process, collaborating with customers and internal teams to ensure smooth integration into operational workflows
Create and maintain essential documentation including project plans, Standard Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process flowcharts, and performance reports
Conduct training and rollout of procedures to internal as well as external stakeholders
Customer Requirement Analysis and Service Alignment:




Collaborate with customers and internal teams (e.g., Key Account Managers, Tender Management, Product) to gather and assess requirements
Perform feasibility checks and translate customer needs into operational processes in alignment with Operational Excellence and OKAMs
Work closely with integration managers during requirements and solution design to translate operational processes into structured system integration requirements (e.g. APIs, EDI)
Ensure effective use of solutions such as integration tools, tracking systems, and performance dashboards
Stay current on product features and share updates with sales and account teams
Stakeholder Engagement and Communication:
Act as the primary point of contact for customers and internal stakeholders during the onboarding process
Facilitate OKAM onboarding during implementation and ensure alignment for a smooth transition post-implementation
Reporting and Data Analytics:
Defi

📌 Customer Implementation Manager (Barcelona)
🏢 Rhenus Logistics
📍 Barcelona