Following the Maison guidelines, the Sales Associate will have to help increase the boutique turnover, to increase the number of clients and to increase the average selling price, promoting the purchase of higher value items and/or complimentary products.

Advising, Selling & Clienteling

Welcome clients and proceed the sales (presentation, payment…) following the Maison’s selling ceremony
Actively contribute to boutique turnover
Recruit clients
Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
Follow boutique’s & personal action plans to reach sales target
Know the boutique KPIs
Participate in commercial & non-commercial events for the Maison (incl. travel)

Maison Identity & Expertise

Know the Maison’s products & History
Be a referent for High Jewelry, Jewelry, and Watchmaking know-how beyond the Maison’s creations and develop general knowledge on the competition
Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance…)

Customer Services





Receive clients for repairs drop-offs and pick-ups
Gather client information (product aesthetic & condition, client request, pre-approved/declined services…)
Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)
Register the products for repair / maintenance
Perform CS activities allowed in the boutique (shining, engraving…)
Inform clients on his/her repair (cost estimate, status)
Foster business opportunities through CS (cross-selling)

Client Experience & In-Store Journey

Prepare the boutique to welcome clients
Serve omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
Personalize relationship with clients & anticipate their needs
Ease client waiting (offer drinks, show catalogs, tour of the boutique, inform on waiting time…)

Operations

Be aware of products i

📌 Sales Associate (Barcelona)
🏢 Van Cleef & Arpels
📍 Barcelona