Are you an experienced operations professional with a passion for driving
efficiency and leading external partners? Do you enjoy working in a dynamic,
international environment where you can influence processes and make a real
impact? Then this could be the right opportunity for you.

About the Role

We are looking for a C&S; (Credit and Surety) Outsourcing Expert to join our C&S;
Operations team in Madrid, reporting to the Integral Head of C&S; Operations.

In this role, you will oversee the outsourced Credit Control (Technical
Accounting) activities within the Credit line of business. You will ensure that
our external service provider delivers high-quality services in line with agreed
SLAs, controls, and business expectations.

You will work closely with internal stakeholders, act as a key point of contact
for all credit control related matters, and play an important role in
strengthening processes, enhancing service delivery, and supporting continuous
improvement initiatives within a globally connected organization.





The role includes close collaboration with our external service provider,
particularly with the operational team based in Bucharest.

Key Responsibilities:

* Lead and oversee the outsourced Technical Accounting team, ensuring delivery
against agreed targets, service levels, and quality standards
* Build and maintain effective relationships with key internal stakeholders and
act as a central point of contact for credit control topics
* Drive process improvements and operational efficiencies across credit control
activities, in collaboration with global teams and Operational Excellence
* Ensure appropriate team structure, resource allocation, and performance
monitoring through relevant KPIs, dashboards, and reporting
* Provide analytical insights and support governance and regulatory reporting,
identifying risks and improvement opportunities early
* Strengthen internal controls and ensure data quality standards are
consistently met
* Manage the relationshi

📌 C&S Outsourcing Expert (Madrid)
🏢 Swiss Re
📍 Madrid