Job Title: IT Service Management SpecialistLocation: Dangote Cement PlcDepartment: Information Technology

Job Summary
Dangote Cement Plc is seeking a proactive and results-driven IT Service Management Specialist to support the delivery of efficient IT services across its operations. The successful candidate will coordinate IT asset management activities, support procurement processes, monitor vendor performance, and drive the timely closure of IT projects and service requests.
The role requires a strong focus on service excellence, accountability, and operational efficiency, ensuring that IT assets, service providers, and support activities consistently meet business expectations and agreed service levels.

Key Responsibilities
IT Asset Management & Procurement Coordination

Coordinate and validate IT asset requests from business units and plant locations.

Raise and monitor Purchase Requisitions (PRs) in SAP for IT hardware, software, and services.

Track procurement activities through the PR, PO, and GRN lifecycle to ensure timely delivery.





Liaise with internal stakeholders and vendors to facilitate asset deployment and support.

Maintain accurate tracking of asset requests and provide regular status updates.

Support asset audits, reconciliation exercises, and CMDB/asset register accuracy.

Service Provider & SLA Management

Monitor vendor performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Prepare service performance reports, scorecards, and dashboards.

Identify service gaps, escalating non-compliance and recommending corrective actions.

Support vendor review meetings and ensure action items are tracked to closure.

Project & Service Delivery Coordination

Track open IT projects, work orders, and service requests to ensure timely completion.

Maintain project and service delivery trackers and proactively resolve bottlenecks.

Provide regular status reports highlighting risks, dependencies, and outstanding action

📌 IT Service Delivery Specialist (Vélez-Málaga)
🏢 Dangote Industries
📍 Vélez-Málaga