Your mission

We are seeking a bilingual Customer Care Intern fluent in German and English based in Spain to join our global support team. As a Customer Care Specialist, you will provide exceptional assistance to our international customers in the DACH markets through different digital channels.

What you’ll be doing

Customer Support & Communication

Provide expert support through multiple channels (email, and phone) to both sports facility managers and Playtomic app users - in DACH region.

Handle inquiries professionally in German and English

Maintain consistent response times while delivering high-quality solutions

Technical Support & Product Enhancement

Diagnose and troubleshoot technical issues efficiently

Document and escalate bugs to our product team

Collect and analyze user feedback to drive product improvements

Quality & Compliance

Follow established service standards and KPIs

Ensure adherence to data privacy and security protocols

Maintain accurate documentation of all customer interactions

Who you’ll be playing with





You'll work alongside experienced colleagues who are passionate about sports, technology, and delivering exceptional customer experiences.

Our Adecuado "Player"

Fluent in German and English

Motivation for customer service or related roles

Excellent communication skills

Full time availability

Strong and responsible team player

Extra Points:

Enthusiasm for racket sports and sports tech innovations

Experience using Zendesk / Ease of learning new tools and softwares

Madrid/Spain Based

Our hiring process
Last, and for you to start warming up, we want to show you whatour process looks like:

Interview with Team Member

Manager Interview

People Interview

About us

We are the world’s largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing. Since 2017, Playtomic

📌 Customer Care Intern (Madrid)
🏢 Playtomic
📍 Madrid