Experteer Overview
As a Technical Account Manager at Autodesk, you enable large enterprise clients to maximize product value and achieve measurable outcomes. You will serve as a technical liaison within the Proactive Support group, guiding customers through adoption and governance at scale. You’ll address critical issues, provide data-driven recommendations, and drive improvements across cloud and desktop Autodesk applications. This role offers exposure to enterprise customers, cross-functional collaboration, and opportunities to shape proactive support and success plans.

Compensaciones / Incentivos
• Establish as the technical point of contact and coordinate with CSM and TAS to execute customer success plans
• Prioritize and escalate critical issues while monitoring service level compliance
• Provide technical assistance and recommendations based on data analytics for enterprise customers
• Apply problem-management approaches to identify improvement opportunities
• Partner with IT and design teams to ensure successful installation, licensing, and performance of Autodesk cloud and desktop apps
• Deliver coaching sessions from the customer success plan to boost adoption




• Conduct proactive customer engagement through regular support case reviews and align technical insights with objectives
• Manage key event efforts such as major upgrades
• Engage strategically to provide insights and technical health governance

Responsabilidades
• Bachelor's degree in Architectural, Civil or Construction Engineering
• Minimum 5 years' experience with Autodesk AECO products (notably Revit) and cloud services (Autodesk Construction Cloud/Forma) for large enterprises
• Strong analytical skills and experience troubleshooting in enterprise environments
• Expert knowledge of workflows and data exchange
• Experience delivering presentations
• Ability to manage multiple projects with clear prioritization
• Fluency in French, Spanish and English; additional European languages a plus

Requisitos principales
• salary transparency
• comprehensive benefits package
• annual cash bonuses
• stock grants
• career development opportunities
• in-person onboarding and identity verification

📌 Senior Technical Account Manager- AEC (French and Spanish speaking) (Barcelona)
🏢 Autodesk
📍 Barcelona