General information

We are looking for a:

Telephone Customer Advisor / Call Center Agent (m/f/d) – On-site in Valencia (Spain)

Full-time

This position is based on-site at our location in Valencia. Occasional home office days during the week may be possible, but your regular presence at our Valencia office is required.

As a Customer Advisor / Call Center Agent (m/f/d), you are the first point of contact for our customers and resolve their concerns quickly and competently. In this role, you actively contribute to customer satisfaction and support the success of our ALZURA B2B Marketplace, one of Europe's largest B2B purchasing platforms in the automotive industry.

What ALZURA offers you

- Performance-based monthly bonus payment upon reaching targets, in addition to your base salary

- Company car (e.g. Mercedes CLA Hybrid) after one year of employment

- Permanent employment contract with 28 vacation days per calendar year

- Monthly benefit in kind of €100

- Generous budget for training and professional development opportunities

- Christmas bonus as a voluntary benefit

- Company pension scheme and capital-forming benefits

Your daily tasks

- First point of contact by phone for customers, ensuring a positive customer experience

- Receiving, processing, and resolving customer inquiries and complaints by phone and via a ticketing system

- Documenting all customer interactions in the company's CRM system

What we expect from you

- Native-level Spanish (spoken and written)



and fluent English skills (minimum C1 level, spoken and written).

- Enjoyment of working with people and a strong service orientation

- Very good verbal and written communication skills

- Experience in customer-facing roles

- German skills are a nice-to-have

We look forward to receiving your application, including your salary expectations, via our short application form or WhatsApp.

WhatsApp: 0151 18905791

Contact: Anna-Lena Woll

Phone: +49 6301/600 1194

ALZURA SPAIN S.L.URonda Guglielmo Marconi 11,

Oficina 11 - Parque tecnológico

46980 Valencia

#KarrierebeiALZURA

About us

ALZURA AG The eCommerce company ALZURA AG, with a dedicated team of around 300 colleagues, is a driving force for forward-looking innovations and a key player in the digital transformation of commerce. Our B2B Marketplace division includes Europe’s largest B2B purchasing platform for the automotive industry. With our innovative platform LOCAL.ONE and its accompanying app, we bridge the gap between local retailers, service providers, and the online world.

Additionally, our eBusiness Software division offers a software suite specifically designed for the digitalization of the automotive industry. Through our media channel Automotive Insights, we provide comprehensive and up-to-date information to the B2B automotive sector.

ALZURA AG

Gewerbegebiet Sauerwiesen

Technologie-Park I & II

67661 Kaiserslautern www.alzura.com

📌 Telephone Customer Advisor / Call Center Agent (m/f/d) - eCommerce - Valencia
🏢 ALZURA
📍 Valencia