Job Description

Position Overview

The Service Transition Manager will play a pivotal role in ensuring the smooth and efficient transition of all aspects of service change, deriving from a programme of projects and workstreams. You’ll coordinate all related activities, from the stage where a project is fully owned by the Projects Team, through transition, to Service Management, where BAU support services are delivered by a variety of teams. You’ll collaborate with a number of colleagues and stakeholders to define a process to transition services with minimal disruption to business operations.

You’ll be joining a growing Corporate IT department at an exciting time. If you are a detail-oriented and strategic thinker, with a passion for ensuring seamless transition, we encourage you to apply for this opportunity.

Key Responsibilities

Process Design:
- Establish, document, and communicate the Service Transition process and strategy across the organisation
- Conduct yearly process reviews, obtain feedback from others on how the process works,



and implement improvements when required
- Provide guidance, training, and mentorship to colleagues involved in Service Transition activities
- Use existing toolsets to implement the process where possible

Communication:
- Ensure regular communication with project stakeholders, and those invested in the status of a project, throughout the project and transition lifecycle
- Communicate any changes to process in advance of go-live, obtain buy-in from those who are regularly involved in transition activities
- Communicate any resourcing needs, to complete transition activities, with the relevant Team Managers
- Ensure that the Service Delivery Team are engaged throughout, should changes to the Service Catalogue need to be made

Integration:
- Collaborate with the wider Service Delivery Team, to ensure the relevant Change Requests are raised when changes to services are implemented, the relevant Known Error records are created to d

📌 Service Transition Manager (Madrid)
🏢 Orchard
📍 Madrid