As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us We’re seeking an experienced VIP Customer Communications Executive to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage sensitive complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, understanding the different teams' processes to investigate and analyse the potential improvements as well as to deepen your knowledge of the e-commerce, tourism and consumer industries.

Why eDreams ODIGEO

Join the world's leading travel subscription platform

and one of the largest e-commerce businesses in Europe.

20 million customers – 44 markets – 5 brands – 5.2M members in Prime

16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches





1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age

We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the integral company project and its customers. As a VIP Customer Communications Executive in the Communications team, you will be in charge of:

Manage VIP and sensitive customer complaints;
Manage customer complaints received through our Social Care channels;
Manage customer complaints addressed directly to CSM members;
Proactively work to ensure excellent service to these highly valued individuals;
Identify PR risks in both national and local media to minimise negative visibility in print,

📌 VIP Customer Communications Executive (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona