Job Summary
This position is part of the Digital Solutions Service team located in Barcelona that provides 2nd level support to Werfen Affiliates and distributors internationally on regards of Digital Solutions.

Key Accountabilities
Install and configure the Digital Solutions Software.
Identify and resolve issues affecting customer´s network working closely with the hospital’s IT department.
Perform required technical training sessions.
Respond to and resolve client problems as they relate to technical software issues.
Refer more complex problems to R&D; and DF departments.
Serve as liaison between the company and customers.
Build customer relationships by keeping customers informed of how and when problems are resolved.
Carry out complex installs at client sites.
Create Service related documentation.

Networking/Key relationships
To be determined based on department needs, to include interactions such as:
• Cooperating with the rest of the Digital Solutions Service team
• Development and QA teams
• Local Service teams
• Local Marketing teams




• WW Marketing Product Managers
WW Service
PPSO (Product Privacy and Security Officer)

Minimum Knowledge & Experience required for the position:
Education: Engineer, Computer Science or other Technical degree, or equivalent work experience
Experience:
At least 2 years of experience in technical service for applications running in on-premise and cloud environments.
Additional Skills / Knowledge:
Networking: Enterprise Network concepts. Network security. Firewalls. Intermediate Troubleshooting (Logs, monitoring tools, sniffers). OSI layers.
Operating Systems: Configuration of OS's: Registry, drivers, workgroups. Log files troubleshooting. User management. Drive/disk management. Processes understanding. Licensing.
Databases: Intermediate SQL commands. Check database Data status and healthyness. Database concept definitions: Schema, User, primary key… Understand different backup strategies and their use.
Virtualization: Virtualiza

📌 Support Engineer II (Llissá de Munt)
🏢 Werfen
📍 Llissá de Munt