Job Title:
B2B Customer Support Advisor - (English speaking) - Onsite - BM01
Job Description
Experience the power of a game-changing career
Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a B2B Customer Support Advisor you will be part of our team of game-changers who are powering the brands of the future.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a B2B Customer Support Advisor on our team, you will:




Main tasks
Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
Escalate potential service issues
To follow all the processes and procedures of the project
Provide cover for other Agents in their absence, either within the same team or across teams
Liaise with Supervisors/ Mentors on specific projects where requested
To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
To attend regular Team Meetings
To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our

📌 B Customer Support Advisor (Barcelona)
🏢 CNX
📍 Barcelona