Req ID: 381098
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico.Helpdesk Associate - Full Time
Remote role but the candidate must live in Jalisco

Requirements:

Availability to work 45 hours per week
Interest in working any shift
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

We Offer:

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics
Opportunity to grow in the company

Activities

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments




Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
LI-LATAMAbout NTT DATA Services
NTT DATA Services is a general business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

📌 Desktop Support Associate-Helpdesk (Guadalajara)
🏢 Ntt Data Services
📍 Guadalajara