About Us:
INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.

The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization.

We’re a integral team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem.

Job Description
We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role,



you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.

We are looking for applicants who are currently based in the Canary Islands

You’ll be responsible for:

Customer Service:
Respond promptly and professionally to customer questions through chat (Intercom).
Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform.
Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously.
Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.

Collaboration:
W

📌 Senior Customer Support Agent (España)
🏢 INFINNI
📍 España