Customer Success Manager: Indigitall

At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale.
Through our Omnichannel CPaaS platform, we help Europe’s largest brands to communicate with billions of devices every day, turning conversations into real business impact.
Now, we’re looking for a Customer Success Manager who wants more than “account management”.
Someone who seeks ownership. Someone who understands that customer success = growth. Someone ready to become a true strategic partner for enterprise clients.

? Your mission
Your role sits at the heart of Indigitall’s growth. You’ll own a portfolio of enterprise customers across Europe, ensuring they extract real, measurable value from our platform, and naturally expand their use of our communication channels as their business grows.

You won’t just “support customers”. You’ll help them adopt, scale and succeed. You’ll act as a trusted business partner, understanding each client’s challenges, goals and technical context,



and translating that into clear value propositions that drive retention/expasion.

? What you’ll do
Own and grow your customer portfolio
Manage and expand your own book of enterprise accounts across Europe
Build strong, long-term relationships with key stakeholders
Identify growth opportunities through upsell and cross-sell
Drive adoption, retention and value
Lead onboarding, deployment and adoption programs
Ensure each customer has a clear success plan in place
Conduct regular check-ins and strategic business reviews (QBRs)
Proactively identify churn risk and work to eliminate it
Become the voice of the customes
Act as the internal advocate for your customer
Translate feedback, usage patterns and pain points into actionable insights for Product and Tech teams
Participate in internal discussions to help shape product evolution
Work cross-functionally
Partner closely with Account Executives and Technical Support to embed Indigitall as a core p

📌 Customer Success Manager en Indigitall (Madrid)
🏢 Hanbai.io
📍 Madrid