Job Req ID: 29405
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented integral expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Job Summary:
Supermicro is seeking a Technical Support Engineer, Thermal & HVAC to provide expert technical support for our DCBBS solutions and rack-scale systems. This role focuses on delivering high-quality onsite and remote troubleshooting, deployment assistance, and post-sale engineering support to ensure customer success.



The ideal candidate combines strong technical expertise with excellent communication skills to drive customer satisfaction and support our global service network.Essential Duties and Responsibilities:

Provide onsite and remote troubleshooting, diagnosis, and resolution of complex technical issues related to Supermicro servers and DCBBS solutions in enterprise environments
Support system deployments, including installation, configuration, and integration of DCBBS solutions at customer sites.
Manage post-sale engineering inquiries, serving as a key technical resource for customers, resellers, and distributors.
Deliver 1st line technical support to resellers and distributors on DCBBS and server-related issues
Drive customer satisfaction through proactive service excellence, preventive maintenance, and efficient repair/parts cycle management
Conduct tests and simulations at Supermicro facilities to replicate and resolve customer issues
Travel to customer sites to support deployments, provide training, and resolve critical issues (up to 40% travel)
Effectively manage and own custo

📌 Technical Support Engineer, Thermal (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva