Role Description
We are still looking for the very Top Talent…and we would be delighted if you were to join our team
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What we look for?
We are looking for an experienced Business Analyst with strong expertise in Utilities, Customer Information Systems (CIS), Billing, and Customer-to-Cash / Meter-to-Cash processes to join a large-scale transformation programme.
In this role, you will act as the key link between business stakeholders and delivery teams, helping to define future-state processes, translate complex business requirements into actionable user stories, and ensure successful implementation across billing, customer management, metering, payments, collections, and market operations.
If you have a passion for process improvement, stakeholder management,
and utility industry transformations, we'd like to hear from you.
Full remote collaboration, with travel occasionally to London.
Key Responsibilities
Lead discovery workshops with stakeholders across Customer Service, Billing, Finance, Credit & Collections, Metering, Market Operations, Regulatory, Digital, and Technology teams.
Analyse And Document Current And Future-state Business Processes Covering
Customer and account setup
Contract lifecycle management
Products and tariffs
Premises and supply points
Metering and consumption
Rating and billing
Payments and refunds
Receivables and debt management
Market interactions
Gather And Document
Functional requirements
Data requirements
Integration requirements
Reporting needs
Security and control requirements
Non-functional requirements
Convert business and regulatory rules into clear implementation requirements and acceptance cri
📌 Business Analyst (Madrid)
🏢 Ust
📍 Madrid