Job description：
- Responsible for after-sales customer service technical Q&A; in overseas regions, remote troubleshooting, traveling to solve problems on site when necessary.
- Collecting and analyzing early product launch problems, batch problems, major quality problems, and giving attribution analysis of materials, design, R&D;, process, etc. in conjunction with the first site.
- Writing after-sales standard FAQ documents (for internal and external customers), maintenance manuals, technical support manuals, product quality problem program notification, etc.
- Responsible for overseas important channels, agents, ODM customers and other important customers new product launch training, thematic technical training, remote and on-site training guidance.
- Supporting overseas marketing and sales teams, providing relevant training to customers and pre-sales engineering staff to ensure smooth project implementation.
- Assisting overseas sales team to handle various international after-sales emergencies, crisis events, complaints and quality incidents from a technical level.




- Responsible for the training and upgrading of technical skills of newcomers from overseas and other members of the after-sales team.

What we need from you：
- Minimum qualifications include a Bachelor's degree or higher and at least 8 years of experience in pre-sales, after-sales, technical support, field application engineering (FAE), or training roles. Preferred academic backgrounds are major in computer, communication, electronic engineering, automation, or other science and technology disciplines
- Clear logical thinking, robust presentation skills, the ability to independently generate documents, and conduct training sessions.
- Proficiency in office software, strong capabilities in data analysis and processing, as well as adeptness in document creation and presentation, are highly valued.
- Willingness to engage in short-term travel as needed to support relevant projects is essential.
- A positi

📌 Technical Service Engineer3) (España)
🏢 EcoFlow
📍 España