Role Overview
Application
About The Role
The Client Account Executive helps customers navigate one of the most important financial moments of their lives: buying property abroad. Sitting within the Redpin Payments team, the role is directly responsible for guiding buyers, sellers, and property professionals through the payment journey, resolving transactional bottlenecks, building trust during high-pressure situations, and driving active adoption of the Redpin platform.
This is an execution-focused, commercially oriented role sitting at the intersection of customer onboarding, transaction delivery, and commercial ownership. You will work closely with BDEs, Product, Compliance, and Operations to convert commercial opportunities into active workspaces, reduce time-to-completion, and maximise platform volume.
Key Responsibilities
Client Activation & Onboarding
Convert commercial opportunities into active Redpin workspaces.
Team up with BDEs and Product Specialists to guide new accounts, speed up client onboarding, and turn one-off relationships into ongoing revenue.
Transaction Execution & Crisis Triage
Guide customers through international property payment transactions.
Support customers through key completion milestones, keeping panicking clients calm and unblocking sensitive situations under tight deadlines.
Identify and recover at-risk opportunities.
Growth & Platform Adoption
Drive platform adoption, increasing workspace usage to help customers complete more transactions through Redpin.
Build strong relationships with customers, partners, and referral sources.
Reporting & Collaboration
Maintain accurate CRM records and workspace activity.
Collaborate with Operations, Product, Compliance, and Commercial teams to deliver excellent customer outcomes.
Essential
What You’ll Need
Professional Experience: Proven track record in Customer Success, Account Management, Commercial Sales, Financial Services, or Payments Operations.
Sales Partnership: Proven abi
📌 Customer Success Manager > (España)
🏢 Redpin
📍 España