Location: Barcelona

Languages: Dutch + English (mandatory)

Salary: 19,494 yearly gross + up to 3,000 yearly gross bonus + private medical insurance

About The Role

This on-site Dutch-speaking Customer Service position offers the opportunity to represent a leading high-tech environment while living and working in the vibrant city of Barcelona. The role is idóneo for individuals who enjoy helping users, solving problems, and working in a fast-paced, multicultural service environment. You will be part of a dynamic support team where you can build your career, receive continuous coaching, and develop essential skills within customer experience.

What You Will Do

Assist Dutch-speaking users with product questions, troubleshooting needs, and general support requests
Deliver accurate information and empathetic customer care through phone, email, and chat
Follow established service procedures while also showing initiative in providing solutions
Record and update all interactions in the internal system
Identify recurring issues and escalate when needed




Work collaboratively with your team to meet service goals
Participate in coaching sessions and skill-building workshops

Required Skills & Profile

Fluent Dutch and confident English
Strong communication and problem-solving abilities
Ability to work on-site in Barcelona
Customer-oriented mindset and patience
Adaptability in a high-volume support environment
Basic computer and typing skills
Eligibility to work in the EU

Work Conditions

On-site in Barcelona
39h/week, Monday to Friday, 9:0018:00

Relocation Support (for candidates moving to Portugal)

Free flight ticket
Airport pick-up on arrival
Accommodation provided
Assistance with all documentation (AFM, AMKA, bank account)
Continuous relocation support

Benefits

Private health insurance from day one
Paid training and ongoing coaching
Internal mobility and long-term career opportunities
Discounts on gyms, restaurants, shops, and local services
Multicultural and internat

📌 Klantenservice Medewerker op Locatie in Barcelona
🏢 JoB Trainingaching
📍 Barcelona