Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.

To describe our workplace culture in a nutshell: we’re demanding and caring. As a team member, expect to be challenged, empowered and to grow through this professional experience.

As one of our Operations Executives, your responsibilities will include but not be limited to the following. In brief, the role is similar to a hotel Front Office position, but within a remote hospitality environment.

Responsibilities

Your main objective is to deliver a great experience to all our stakeholders.

Guest Relations:

Liaising with guests before, during and after stay, by e-mail, WhatsApp and telephone




Arranging some extra services such as airport transfers and at-home massages
Coordinating special guests requests with the local staff in our destinations
Overseeing arrival management, ensuring all guest registrations are completed and followed up when needed
Handling guest complaints with empathy and professionalism, offering solutions or compensations when appropriate
Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
Collecting feedback from guests to keep improving our services

Concierge & additional services:

Developing the destinations under your responsibility by:
Creating and updating extra‑service processes
Keeping destination pages up to date with new recommendations (restaurants, activities, etc.)
Acting as the main point of contact for colleagues needing support or information regarding your d

📌 Operations Executive (Barcelona)
🏢 EMERALD STAY®
📍 Barcelona