Job Requirements
Job Title: Personal Cruise Consultant, English
Where passion meets opportunity
The best of your adventures is the one you have yet to sail
Your Purpose
Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings.
This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth.
With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises creating experiences that build trust and drive results.
In a fast-paced, multilingual environment, you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.
Your Impact
High-Value Conversions
Lead consultative sales conversations with strong objection handling and urgency management




Guide customers from interest to confirmed bookings with focus on high-value itineraries and upsell
Take full ownership of individual NTR production targets and revenue performance
Expert Product Advisory
Master MSC itineraries, ships, cabins, pricing logic and competitive positioning
Recommend tailored solutions balancing customer needs with premium brand experience
Position MSC value proposition effectively versus competitors
Operational Excellence
Build and grow personal client portfolio through structured follow-ups and reactivation
Maintain long-term relationships driving repeat business and incremental revenue
Manage accurate CRM records ensuring structured pipeline and qualified leads
Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership
Thrive in a complex, fast-paced environment, managing customer communications across multiple channels (phone, chat, and o

📌 Personal Cruise Consultant, English (Valencia)
🏢 MSC Cruises
📍 Valencia