Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Do you have a passion for hospitality and a sharp eye for tech? Join our International General Hospitality IT Support team
From resolving system issues to optimizing configurations, you’ll be the bridge between hotel teams and backoffice tech solutions.
Team Mission:
We’re looking for tech-savvy, hospitality focused individuals to join a new team within our Hospitality IT Support area. If you come with a background in hotel operations like Reservations,



Loyalty programs or Customer care departments this may be for you.
The Hospitality IT Support team is responsible for ensuring the availability, accuracy, and optimal performance of the reservation platform that supports hotel distribution, loyalty program, and guest bookings. The role combines technical support, operational awareness, and close collaboration with business stakeholders.
Contribute to the continued success of Radisson Rewards, our loyalty program serving more than 27 million members worldwide. Your role will be to provide first hand support for application errors and support requests from hotel users. You will be responsible for solving training issues and making configuration changes to the system, as well as managing tickets in our support tool ServiceNow when an issue needs to be passed to a more technical support team. The successful candidate will be skilled in building strong and trusting relationships with our hot

📌 Hospitality Loyalty Application Support Specialist (Madrid)
🏢 Radisson Hotel Group
📍 Madrid