Account Manager
Barcelona, Spain (Hybrid preferred) or
Remote, Europe · Customer Success

Abiut the role:
The Account Manager is the revenue engine of the STaR (Short Term Rental) Division. You are responsible for driving the growth of our Annual Recurring Revenue (ARR) through two primary channels: closing net-new inbound business and driving strategic expansion within our existing customer base.

You will act as a product expert for our STaR suite (Teams, Access, and Guest Portal), guiding prospects through a consultative sales process. Crucially, you are the architect of the customer’s first impression; you are responsible for setting realistic expectations and ensuring a flawless transfer of knowledge to the Onboarding team to guarantee long-term customer success.

What you'll do:
New Business Acquisition
Full Cycle Sales: Manage the end-to-end sales process for inbound leads, and outbound booked meetings from qualification and discovery to product demonstration and contract negotiation.
Solution Selling: articulate the value of the STAR product suite (Teams, Access,



Guest Portal) to Short Term Rental operators, mapping our solutions to their specific operational pain points.
Pipeline Management: Maintain a healthy pipeline of active opportunities, ensuring accurate forecasting and consistent velocity through the sales funnel.

Strategic Expansion (Existing Customers)
Support Collaboration: Partner closely with the Customer Support team, who will identify upsell opportunities during their daily interactions. You will take these "warm handoffs" and close the expansion revenue.
Account Growth: proactive analysis of current customers to identify opportunities to cross-sell additional products (e.g., adding "Guest" to a customer who only uses "Access").
Transition Excellence (The Handoff)
Expectation Setting: Ensure that every customer signs the contract with a crystal-clear understanding of what the onboarding timeline, scope, and requirements look like. No over-se

📌 Account Manager (Barcelona)
🏢 Operto
📍 Barcelona