Shape the future of logistics with us
At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and
we are now looking for a Customer Service & Asset Specialist to strengthen our EMEA-team.
As the primary point of contact for customers in the EMEA-region, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support.
You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes.
It’s a role where you can truly make an impact, both for our customers and for the way we work
For this role, we expect the new colleague to work from our office in Madrid (Spain).
Your responsibilities
You provide customer support for different regions within EMEA and act as the first point of contact for questions and inquiries
You maintain data and set up new customers, building long-term relationships through excellent service
You monitor daily warehouse movements and proactively identify and address discrepancies
You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up
You handle quality-related issues and stay in close contact with the quality department until resolution
Your profile
You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service
You are motivated and eager to learn – your motivation is more important than many years of experience
You have
very good English, Spanish & French language skills
(additional languages are a plus)
You have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands-on mentality
You have excellent communication skills and enjoy working with cus
📌 Customer Service (Leganés)
🏢 Tosca
📍 Leganés