Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model.

These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers integral revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona

Service Quality:




Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.

Performance Monitoring:
Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.

Training & Development:
Offer innovative, high-quality solutions to meet client needs.

Excellent verbal and written communication skills in French and English.

Strong command of office tools and management software.

A permanent contract

Discount on company health insurance

Training opportunities throughout the year, as we aim to support our talents in their professional development.

We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

📌 Customer Experience Director French Market (Barcelona)
🏢 Konecta
📍 Barcelona