Company Description

We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .

Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

Job Description

Are you enthusiastic about Luxury and Sales? We are looking for Heartists to join our team. Our newly established Global Reservation Centre in Barcelona is looking for a passionate hospitality talent to become a fundamental part of our growing team with ambitious goals.

As a Luxury Reservation Consultant,



you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue. Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets.

What You Will Be Doing

Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations
Having authentic conversations while you book general travel experiences to luxury destinations
Sharing your knowledge and

📌 Luxury Reservation Consultant (Barcelona)
🏢 Accor
📍 Barcelona