Playtimp es una empresa perteneciente al Grupo Playtomic que impulsa la digitalización del sector fitness & wellness a través de soluciones SaaS modernas y centradas en el cliente. Operamos con dos marcas líderes, TIMP en España y Sportclubby en Italia, con las que damos servicio a más de 3.000 centros.

En TIMP buscamos incorporar una persona para nuestro departamento de Comercial / Calidad, con un perfil claramente orientado a ventas y atención al cliente.

Role
The selected candidate will be responsible for providing service support to existing customers.

They will also manage the onboarding of new customers by configuring fitness studios based on their operational needs, ensuring a smooth adoption of the platform and simplifying their daily activities.

Main Responsibilities

Lead new customers through the onboarding journey, from initial setup to full product adoption

Conduct product walkthroughs, training sessions, and configuration support

Understand customer objectives and tailor onboarding plans to meet their needs

Monitor onboarding KPIs,



ensuring customers reach key activation milestones

Collaborate with Sales to ensure a smooth handover after contract signature

Identify potential adoption risks early and take action to resolve them

Serve as the primary point of contact for customer inquiries, escalations, and support requests

Diagnose and resolve operational issues in a timely manner

Maintain a high level of customer satisfaction through clear communication and problem-solving

Maintain updated knowledge of product features and releases to support customers effectively

Identify upsell and expansion opportunities based on customer needs

Collect customer feedback and contribute to improvements videos, wiki, product, and documentation

Required Experience

Problem-solving mindset and customer-first approach

Ability to manage multiple customers and priorities simultaneously

Experience in SaaS, customer support, or onboarding roles is a plus

Can

📌 Customer Care Specialist (España)
🏢 Playtomic
📍 España