Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary
Job Description
What you’ll do
We are looking for a Front Office Agent to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly,



helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.
Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
Greet and assist guests in a warm, courteous, and professional manner.
Handle cash and credit transactions, ensuring the accuracy of guest billing.
Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
Stay one step ahead of guests’ needs – record and act on their pref

📌 Front Office Agent (Barcelona)
🏢 AccorHotel
📍 Barcelona