POSITION SUMMARY

Greet guests upon arrival and articulately explain details and amenities
available. Respond to guest requests for special arrangements or services (e.g.,
unpacking, dry cleaning press guest garment, shoeshine, assist with
reservations, and transportation) by making arrangements or identifying
appropriate providers. Respond to special requests from guests with unique needs
and follow up to ensure satisfaction. Gather, summarize, and provide information
to guests about the property and the surrounding area amenities, including
special events and activities. Answer, record, and process all guest calls,
messages, requests, questions, or concerns. Inspect guest rooms after being
cleaned by Housekeeper to ensure quality standards. Verify room status,
determine discrepant rooms, prioritize room cleaning, and update status of
departing guest rooms. Assist Housekeeping management in managing daily
activities. Document and resolve issues with discrepant rooms with the Front
Desk. Prepare, distribute, and communicate changes in assignment sheets/work
boards.



Communicate issues to next shift. Complete required paperwork. Assist
management in hiring, training, scheduling, evaluating, counseling, and
motivating and coaching employees.

Follow all company and safety and security policies and procedures; report any
maintenance problems, safety hazards, accidents, or injuries; complete safety
training and certifications. Ensure uniform and personal appearances are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language. Develop and maintain positive working
relationships with others; listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality

📌 Butler (Calviá)
🏢 Marriott
📍 Calviá