HELP MAKE THE WORLD MORE HOSPITABLE
The hospitality industry is uniquely human, and it deserves technology that’s
just as inspiring as the people behind it. At Mews, we’re transforming the
industry with a platform that helps hotels run smarter, move faster and create
better guest experiences.
You’ll work with smart, curious people who care deeply about what they do.
You’ll have autonomy and the trust to make good decisions and move quickly. And
you’ll enjoy a real sense of purpose as you see the impact of what we’re
building.
If you’re motivated by ownership, curiosity and meaningful impact, and are
driven to deliver consistent high performance, you’ll feel at home here.
ABOUT THE ROLE
Let's get into the specifics. It’s impossible to capture every nuance of a role
– especially at a rapidly growing company like Mews – but if we had to distil it
into a job description (which we do because this is a job description), it would
be this:
Getting a hotel live on Mews Payments is one of the most consequential moments
in a customer's onboarding journey — and KYB is often the part that makes or
breaks that timeline.
As a KYB Support Agent, you'll be the communication bridge between Mews'
internal Risk team and the customers who need to complete Know Your Business
checks before they can go live on Mews Payments. That means guiding hotel
operators and business owners through document submission, translating technical
vendor rejections into clear next steps, and keeping cases moving forward — even
when customers are frustrated, documents are wrong, and the clock is ticking.
This is a specialist role that sits at the intersection of compliance, fintech,
and customer communication. It requires someone who can explain why a document
is needed — not just that it is — and who stays methodical and calm when clients
push back or go silent. The team is already building Claude agents for inbox
triaging and customer drafting, and you'd be expected to contribute to that from
day on
📌 KYC Support Agent (España)
🏢 Mews
📍 España