At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic AI Linguist to join our Team





The AI Linguist will join our customer service bot/AI agent development team for contact center environments, contributing across the full project lifecycle: requirements gathering, conversation design, development, unit & integration testing, deployment, and post‑production support. You will craft user intents, dialogue flows, prompts/guardrails, and linguistic resources; train/evaluate NLU/LLM-based components; and continuously optimize performance, accuracy, and customer experience in Spanish (and other supported languages).

Key Responsibilities

Discovery & Requirements

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Elicit business goals, user journeys, intents/entities, FAQs, and deflection targets with stakeholders (CX, Operations, Legal).

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Translate requirements into measurable NLU/LLM specs and acceptance criteria.

Conversation & Language Design

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Design intents, entities, dialogue flows, handoffs, error recovery, and tone of voice.

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Author prompts, system instructions, tool-use policies, and safety guardra

📌 AI Linguist (Madrid)
🏢 Sabio Group
📍 Madrid