Underwriting Operations Technician - OnlineAbout the RoleThe way insurance is delivered is changing - and you will be at the centre of it.Within Chubb's Operations Hub for Continental Europe, based in Madrid, you will play a pivotal role in shaping how intelligent automation and human expertise work together to deliver exceptional service. As an Underwriting Operations Technician (Online), you will oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine – ensuring that automated decisions are accurate, compliant, and worthy of our clients' trust.This is not a traditional processing role. You will operate where institutional knowledge meets machine speed – governing the digital workflows that handle routine transactions, and bringing your professional judgment to bear on the cases that need it most.Key ResponsibilitiesHuman-in-the-Loop Operations & AI Fall-Out Management- Monitor automated processing queues on Ignite/ICT and triage exception cases that fall outside straight-through processing (STP) confidence thresholds, applying sound insurance judgment to resolve them within agreed SLAs.- Review and validate AI-extracted data against source documents, correcting errors before they reach core policy systems and ensuring every automated output meets Chubb's quality standards.- Apply underwriting operations expertise to edge cases the system cannot process automatically – documenting your rationale to maintain a clear, immutable audit trail.- Identify patterns in AI-generated exceptions and elevate recurring anomalies to operations leadership as early signals of model drift or rules-engine gaps.- Submit structured corrections to AI workflows, directly contributing to continuous model improvement and reducing future fall-out volumes.- Maintain ownership of system configuration, including template management, product and code mappings,



and segment references, ensuring seamless integration with back-end systems and STP rules.- Collaborate with technology and operations teams to refine automation rules and exception thresholds based on your day-to-day operational experience.- Participate in testing and validating AI workflow changes before production deployment, acting as the operational voice in technology decisions.- Produce SOX and compliance reporting, leveraging system data to surface insights that drive governance and accountability.- Manage Broker Network setup, access, and maintenance – supporting broker partners in navigating digital self-service capabilities and resolving escalated queries that automated systems cannot handle.- Respond to broker correspondence within SLA, bringing a human touch to interactions where digital tools reach their limits.- Act as a trusted point of contact for platform-related queries, building strong relationships that underpin Chubb's reputation for service excellence.- Undertake audits and quality control checks across automated and manually processed work, ensuring AI-assisted outputs meet the highest standards of accuracy and compliance.- Adopt a continuous improvement mindset: identify non-value steps, propose automation enhancements, and champion smarter ways of working.- Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend actionable improvements.Quality Assurance & Continuous Improvement- Undertake audits and quality control checks across automated and manually processed work, ensuring AI-assisted outputs meet the highest standards of accuracy and compliance.- Adopt a continuous improvement mindset: identify non-value steps, propose automation enhancements, and champion smarter ways of working.- Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend actionable improvements.#J-18808-Ljbffr

📌 Underwriting Operations Technician – Digital ( French Speaking ) (Madrid)
🏢 Chubblifefund
📍 Madrid