Experteer Overview In this role you partner with the most strategic enterprise accounts in EMEA to grow revenue, deepen SaaS adoption, and protect gross retention. You will act as a trusted advisor, leading executive relationships and coordinating with Sales, RevOps, and Product to drive expansions. It’s a tech-led, growth-focused position that impacts product usage, renewal outcomes, and overall account health. This is a cross-functional, impact-driven role within Guesty’s global hospitality platform.Compensaciones / Incentivos
- Drive SaaS upsell and cross-sell within your portfolio (Shield, GuestyPay and other products) with a structured pipeline
- Own expansion ARR targets and provide weekly pipeline/blockers/close timeline reporting
- Conduct proactive QBRs and EBRs focused on business outcomes and commercial opportunities
- Maintain deep account knowledge: MRR, adoption, health signals, renewal timing, stakeholder map
- Identify risk early and implement recovery plans to prevent churn
- Ensure accounts operate within SLAs and activity frameworks
- Build and maintain multi-threaded executive relationships beyond day-to-day contacts




- Position yourself as a trusted advisor who understands the customer’s business
- Escalate and resolve issues calmly, involving leadership when appropriate
- Collaborate with Sales on renewals/expansion, ensure clean handoffs and shared intelligence
- Work with RevOps on CRM hygiene, tier tagging, and activity reporting
- Provide voice-of-customer insights to Product and leadership with data
- Operate in a high-growth environment with evolving processesResponsabilidades
- 5+ years in enterprise Customer Success, Account Management, or commercial AM in SaaS
- Track record of owning and closing upsell/expansion revenue
- Experience handling complex, multi-stakeholder accounts at Director/VP/C-suite level
- Strong commercial acumen with ROI, unit economics, and business impact
- Structured communicator capable of distilling complexity into clear asks
- Churn instinct with proactive health signal interpretation
- Data-driven using CRM and product data to guide conversations
- Collaborative by default with internal and external stakeholdersRequisitos principales
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📌 Enterprise Customer Success Manager (Barcelona)
🏢 Guesty
📍 Barcelona