Vacation Advisor - Reservations Sales/Activations - Work From Home (Mexico City Area)

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HVC Mexico City Owner Services

Train in office with future work from home opportunities possible!

Job Summary

- Introduce and promote the Hyatt Vacation Club brands to reserve dates for vacation ownership preview packages over the phone.

- Answer questions about vacation destinations and resort facilities and services.

- This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.

- Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.

- Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.

- Verify individuals or couples meet the eligibility requirements.

- Vacation Advisors leverage guest loyalty to the company brands and to persuade callers to purchase the vacation ownership preview package.

- Confidently ask the potential owner to reserve dates for the package.

- Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.

- Contact an appropriate call center individual,



leader or department to resolve guest calls, requests, or problems.

- Vacation Advisors must follow all call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.

- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

- Speak with others using clear and professional language; answer telephones using appropriate etiquette.

- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

- Comply with quality assurance expectations and standards.

- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

- Perform other reasonable job duties as requested by Supervisors.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location. xqbhyrx

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Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Vacation Advisor - Reservations Sales/Activations - Work From Home (Mexico City Area) (Oviedo)
🏢 Hyatt Hotels
📍 Oviedo