Experteer Overview In this Service Engineer role at Wallbox, you support L1 service with technical know-how, troubleshooting, and coordination with key account partners. You will monitor queues, share best practices, and drive continuous improvement of IT and service processes. The role emphasizes proactive planning, consumer-focused support, and cross-functional collaboration to ensure timely, cost-effective IT and service delivery. The position offers a chance to influence frontline customer experiences while expanding Wallbox’s global service capabilities.Compensaciones / Beneficios
- Monitor service team tickets and provide L1 support
- Coach the team and share best practices
- Continuously improve and maintain internal systems
- Identify issues requiring follow-up or investigation
- Develop interdepartmental communication methods




- Document and communicate processes, policies, and procedures for IT support
- Direct vision for continuous service improvement and accountability
- Provide product and process training and L1 onboarding
- Support key account partners on a daily basisResponsabilidades
- Embedded systems knowledge with remote connectivityRequisitos principales
- Flexible working hours
- Hybrid work schedule with half Fridays
- First-class private health, dental, and life insurance after first month
- Adaptable compensation tickets for transportation, childcare, and meals
- Discounted canteen meals
- Equality-focused workplace

📌 Technical Support(German Speaking) (Barcelona)
🏢 Wallbox
📍 Barcelona